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| YPS
Sales Process Engineering
coupled with...
YPS
Sales Training
enables...
...an 8-12%
annual increase
in sales
performance!!!
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| | Customer Focus Assessment
...launches your
"CF" initiative
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Objective:
Determine the current level of Customer Focus and identify key
areas for improvement
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YPS Actions
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Develop integrated assessment questionnaires (Management/Employees/Customers)
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Collect assessment
data
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Analyze assessment
data
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"Gap
Analysis" - i.e., identify inconsistencies in the perceptions
of the three groups |
|
Identify key
areas for improvement |
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Prepare Report
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Data |
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Findings |
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Analysis |
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Recommendations |
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| Present Report (via
web conference)
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|
Investment:
$2,500 + expenses
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| |
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Here
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